30‑Day 100 % Money‑Back Guarantee
We want you to love Ducerr. If for any reason you’re unhappy, email [email protected] within 30 calendar days of purchase and we’ll refund 100 % of your payment — no explanations required. This commercial guarantee is in addition to your statutory rights. The guarantee covers both one-off purchases and subscription payments, including the first payment taken when a free trial ends.
Who handles payments?
All payments are processed by our authorized reseller Paddle.com. Paddle is the Merchant of Record and manages sales tax, compliance, and billing support on our behalf.
How to request a refund
1. Email us: [email protected] and include your Paddle order number.
2. Or contact Paddle directly: use the link in your receipt or write to [email protected].
Refunds are issued to the original payment method as soon as they are approved.
Typical arrival times:
Funds typically appear within 5-10 business days, depending on your bank or payment provider.
Older payments – Card refunds cannot be processed after 120 days (or 179 days for PayPal). If your purchase is older, we’ll arrange the refund via an alternative method you prefer.
EU/UK “cool‑off” right
Residents of the European Union or United Kingdom may cancel any unused digital purchase within 14 days of the transaction.
For one-off digital content you begin accessing immediately, this statutory right ends once you give express consent at checkout and access begins. Subscriptions are different: the 14-day right stays with you, and our 30-day guarantee is more generous in any case.
Exceptions & anti‑fraud
We reserve the right—together with Paddle—to refuse or reverse refunds that are connected with fraud, abuse, or other manipulative behavior. Products explicitly labelled non‑refundable at checkout are not covered by this policy.
This policy covers purchases made on this site. Services delivered by a person are not sold here and are not covered by it; where they are offered, the refund policy published at https://vikingram.com applies instead.
Need something else?
With any and all questions, please write to [email protected]